FAQs

Payments- We accept secure payments through major debit or credit cards, Paypal, Zelle, Cashapp, and Venmo. We also accept wire transfers for purchases over $1000.00, please reach out to our team at linajejewelers@gmail.com for wire transfer instructions.

Payment Installments- We do take ShopPay and AfterPay if you are interested in payment installments. Using ShopPay or AfterPay will not delay the shipping time. On our product pages click on "Learn More" next ShopPay or AfterPay to get details or visit their websites at Affirm.com and Afterpay.com.

Shipping- Our shipping times vary depending on the item. Most of our products are processed and shipped within 2 business days. The Shipping time for these items are 3-4 business days after processing. Due to the nature of their manufacturing certain collections and customized items can take 3-5 days for production and 3-4 days for shipping time. We can also overnight items in certain cases to meet our clients requests. Please look at the description for the specific item you are seeking for more accurate shipping times and information or reach out to us at Linajejewelers@gmail.com.

Materials- We only work with precious metals because we want our customer to be satisfied for a lifetime. We provide the best Italian silver as well as 10K, 14K, and 18K gold by request. Each item is manufactured to the highest quality specifications and made to exceed the expectations of our customers. Please refer to the description of the item you are seeking for more specifics on the type of material used.

Cleaning & Maintenance- In order to maintain the quality and look of the items we recommend that you keep the items dry at all times. Avoid exposing the jewelry to colognes, perfumes, and any chemicals. When not in use it is encouraged to keep the jewelry in a pouch or other protected area. We suggest your jewelry be cleaned by a professional jeweler. Typically you can find local jewelers that will clean your item for a minimal cost. 

Returns- We source the best products to make sure our customers are happy with their purchase. Due to the nature of online shopping we understand that some customers may not be satisfied. In the event that you are not completely satisfied you have 7 days to return the item and get a full refund. If you are not satisfied with the product reach out to us at Linajejewelers@gmail.com for further instructions on returns.

Exchanges- If your item did not fit and you would like to exchange it for a different size please reach out to us at linajejewelers@gmail.com. We are happy to exchange it for you. 

 Have additional questions? Please reach out to our team at linajejewelers@gmail.com