FAQs

IS IT REAL GOLD?- We only work with precious metals because we want our customer to be satisfied for a lifetime. We provide the best Italian silver as well as 10K, 14K, and 18K gold by request. Each item is manufactured to the highest quality specifications and made to exceed the expectations of our customers. Please refer to the description of the item you are seeking for more specifics on the type of material used.

IS SHIPPING SAFE?- Shipping with us is safe and secure; we take extra precautions to ensure your jewelry arrives in perfect condition. We offer complimentary insurance on all packages and require a signature upon delivery for added peace of mind. In the event of lost, damaged, or stolen packages we will work with our insurance provider to make sure you get a replacement package as soon as possible. 

HOW LONG DOES SHIPPING TAKE? - Our shipping times vary depending on the item. Most of our products are processed and shipped within 2 business days. The shipping time for these items is 3-4 business days after processing. Due to the nature of their manufacturing, certain collections and customized items can take 3-5 days for production and 3-4 days for shipping time. We can also overnight items in certain cases to meet our clients' requests. Please check the description for the specific item you are seeking for more accurate shipping times and information or reach out to us at [email protected].

If you do not receive a tracking number within 4 business days, please contact us via our chatbot or email at [email protected], and a representative will address your request within 24 hours.

ACCEPTED PAYMENT METHODS- We accept secure payments through major debit or credit cards, Paypal, Zelle, Cashapp, and Venmo. We also accept wire transfers for purchases over $1000.00, please reach out to our team at [email protected] for wire transfer instructions.

DO YOU HAVE PAYMENT INSTALLMENTS?- We do take ShopPay and AfterPay if you are interested in payment installments. Using ShopPay or AfterPay will not delay the shipping time. On our product pages click on "Learn More" next ShopPay or AfterPay to get details or visit their websites at Affirm.com and Afterpay.com.

CLEANING AND MAINTENANCE- In order to maintain the quality and look of the items we recommend that you keep the items dry at all times. Avoid exposing the jewelry to colognes, perfumes, and any chemicals. When not in use it is encouraged to keep the jewelry in a pouch or other protected area. We suggest your jewelry be cleaned by a professional jeweler. Typically you can find local jewelers that will clean your item for a minimal cost. 

RETURNS- We source the best products to make sure our customers are happy with their purchase. Due to the nature of online shopping we understand that some customers may not be satisfied. In the event that you are not completely satisfied you have 7 days to return the item. We will charge an 8% restocking fee on returned items. The restocking fee is used to cover processing fees and additional fees and costs that our company has to pay whether you decide to keep the piece or not. You may also ask for 100% refund in store credit. If you are not satisfied with the product reach out to us at [email protected] for further instructions on returns.

EXCHANGES- If your item did not fit and you would like to exchange it for a different size please reach out to us at [email protected]. We are happy to work with you to exchange your item.

 Have additional questions? Please reach out to our team at [email protected]