Privacy Policy
Privacy Policy
Linaje Jewelry (“Linaje,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, make a purchase, or communicate with us through any channel, including SMS/text messaging, chatbots, email, and phone.
By using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
a. Information You Provide to Us
We may collect personal information that you voluntarily provide, including:
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Full name
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Email address
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Phone number (including mobile numbers for SMS communication)
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Billing and shipping addresses
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Order and transaction details
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Messages and communications sent via website forms, chatbots, SMS, email, or social media
Payment information is processed securely by third-party payment processors and is not stored by Linaje Jewelry.
b. Automatically Collected Information
When you interact with our website, we may automatically collect:
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IP address
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Browser type and device information
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Pages visited and time spent on the site
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Referring URLs
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Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
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Process and fulfill orders
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Provide customer service and respond to inquiries
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Communicate transactional updates such as order confirmations, shipping notices, and account information
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Send SMS, email, or other communications related to customer support, promotions, or marketing (where permitted and consented to)
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Improve website functionality, services, and user experience
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Detect, prevent, and address fraud or security issues
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Comply with legal and regulatory obligations
3. SMS and Text Messaging Communications
If you provide your mobile phone number and opt in to receive SMS/text messages from Linaje Jewelry:
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You consent to receive informational and promotional text messages related to our products, services, orders, and customer support
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Message frequency may vary
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Message and data rates may apply depending on your mobile carrier
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Consent to receive SMS messages is not a condition of purchase
Opting Out and Help
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You may opt out of SMS messages at any time by replying STOP
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For assistance, reply HELP or contact us using the information below
Your phone number and SMS interaction data will not be sold and will only be used for communication purposes as described in this policy.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Enable essential website functionality
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Analyze website traffic and usage trends
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Remember user preferences
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Support marketing and advertising initiatives
You may manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.
5. Sharing of Information
We do not sell your personal information.
We may share your information with trusted third parties solely to support our operations, including:
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E-commerce and payment processing providers
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Shipping and fulfillment partners
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Customer communication and messaging platforms
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Analytics and marketing service providers
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Legal or regulatory authorities when required by law
All service providers are required to protect your information and use it only for authorized purposes.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, resolve disputes, and enforce agreements.
8. Your Rights and Choices
Depending on your location, you may have the right to:
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Request access to the personal information we hold about you
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Request correction or deletion of your personal information
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Opt out of marketing communications at any time
To exercise these rights, please contact us using the information below.
9. Children’s Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our website constitutes acceptance of the updated policy.
11. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Business Name: Linaje Jewelry
Website: https://linajejewelry.com
Email: Support@linajejewelry.com
